Privacy Policy

1. Information you provide

When you purchase a service or submit a form, we collect information such as your name, email address, business name, business location, business website, and any notes you choose to add.

2. Information we collect to prepare your report

Depending on the service purchased, we may collect publicly accessible customer feedback about your business, and information observed while reviewing the publicly accessible, customer facing portions of your website and contact channels, as described in our Terms of Service.

3. How we use information

• To prepare and deliver the report or service you purchased
• To process payment and maintain order records
• To respond to your questions and provide customer service
• To send order confirmations, delivery updates, and other transactional communications
• To send optional marketing communications, only if you have opted in
• To improve our services and this website

4. Marketing communications are optional

We will only send you marketing emails, such as offers, updates, or new service announcements, if you affirmatively opt in through a separate, unchecked by default checkbox. Agreeing to our Terms of Service, purchasing a service, or contacting us does not opt you in to marketing communications on its own.

You may unsubscribe from marketing communications at any time using the link in those emails or by contacting us directly. Unsubscribing from marketing does not affect transactional communications we need to send you, such as order confirmations, delivery of a report you purchased, or responses to a request you made.

5. Payment information

Payment is processed by a third party payment provider. MultiSource CX does not store full payment card numbers on our own systems.

6. Sharing of information

We do not sell your personal information. We share information only with service providers who help us operate the business, such as a payment processor, email delivery provider, or hosting provider, and only as needed to provide the service, or as required by law.

7. Data retention

We retain order and report information for as long as reasonably necessary to provide the service, maintain business records, and meet legal and accounting obligations.

8. Your choices

You may ask us to correct inaccurate information, ask what information we hold about you, or ask us to delete information we are not otherwise required to keep, by emailing us. We will respond within a reasonable time.

9. Cookies and basic analytics

This website may use basic, privacy respectful analytics to understand how visitors use the site. We do not use this data to build advertising profiles about you.

10. Children

Our services are intended for business use by adults and are not directed to children.

11. Changes to this policy

We may update this Privacy Policy by posting a revised version and effective date.

12. Contact

MultiSource CX, a service of MultiSource Network, LLC
hello@multisourcecx.com